How do I return Goods?
We want you to be happy with both our products and our service. If you do receive faulty goods or wish to return any item, please send the item(s) recorded delivery to us for proof of receipt together with a note giving us your name, address and contact details together with a brief description of why you wish to return the goods.

Please see our returns page.

Please note: provided that the items are returned unopened and in unused condition with all labels intact within 28 days we will seek to refund your money within 30 days of the cancellation, excluding the original postage charge which is non-refundable and less admin charge of £3.

Can I return Sale Items?
All items in our 'Sale' are of high quality and may be end of season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit refund only which can be applied against a future order. This does not affect your statutory rights.

Are my credit card details secure?
We take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We know that security is a major concern to some of our customers and therefore we have put a system in place that is far safer than giving your credit card details over the telephone or giving your card to a waiter in a restaurant.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible. In addition to this, once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution. Our sales order processing system and internal network is protected by the latest proxy technology.

Your browser will go into secure mode as soon as you click to go into the checkout or as soon as soon as you login. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen.

Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that makes it totally safe to order online with us.

Please note that we only accept payment in GBP.

Charge for Delivery

Please review our delivery page.

Delivery is through Royal Mail, DHL or AHC. If you are not at the address specified at the time of delivery, a card will be left at the address and the package will be kept for you at the local post office as indicated on the card, normally kept there for you for a week, and thereafter returned to us. A surcharge may apply if we have to send it out to you again, just to cover our postage costs.


What methods of Payment are acceptable?
We have the facility to accept on-line payment by credit cards and debit cards which are totally secure. You can pay by Visa, Mastercard, Maestro, Solo and Switch cards.

Payment can be accepted by cheque although your cheque must be cleared before the goods can be sent out.

Please do not send cash.

Any refunds will be made to the card that you purchased the goods with. Credit card payments are secure. You will receive email confirmation that your payment has gone through.

Where do you deliver to?
Please review our delivery page.

Why are moths drawn to light?
Some types of moths are known to migrate, and it's possible that the night sky gives them navigational clues. A moth's up-down orientation might depend in part on the brightness of the sky relative to the ground. Some lepidopterists (moth and butterfly scientists) suggest that moths use the moon as a primary reference point and have the ability to choose their flight paths as the Earth's rotation causes the moon to move across the sky. (There is even evidence to support the theory that migrating moths have an internal geomagnetic compass system to guide them in the right direction.) So a moth's attraction to an artificial light or to a fire could be related to orientation, and lead to disorientation -- the moth wasn't "expecting" to actually get to "the moon" (the light source) or to be able to fly above it, so confusion results.

What type of moths do I have?
First you need to figure out what kind of moths... if you're finding small brownish moths in your kitchen cupboards or pantry. They tunnel into boxes and bags of grains, flour, etc. and gum up the contents with stringy webs and cocoons. If they are meal moths, you can get very effective glue moth traps for them.

Does keeping cupboards clean prevent moths?
moths have nothing to do with cleanliness, they can infiltrate the most spotless of homes. They are small, silver and black moths that fly in, or are brought in to the home in food.This is the season when they breed and once you've got them it takes diligence and energy to get rid of them. Tips:1 You can buy strips to place in your food store cupboard. Male clothes moths are attracted to the trap by pheromones contained in a slow release strip, then caught on the glue inside the trap. Consequently, infestation is reduced as females do not mate.2 Keep all food especially pulses, grains; nuts and rice in sealed containers. You can check food packets and cupboards for signs of the moths by little silky-web like patches. 3 If you do find signs, just throw out all open food and spray clean the cupboard with any cleaning product. You could also use diluted tea tree oil, if you don't like using harsh cleaning products.

What is the best way to get rid of moths?
"Just ask them to leave. Show them the front door. Send them an eviction notice. Get a watch dog. ….Ok, sadly that does not work,

Try our moth range products consisting of moth balls, cedar wood blocks, moth traps, cedar woodlore spray and lots more to keep moths at bay."

Moth traps are a few of our most popular products to prevent moths. They provide Simple and effective moth control to keep moths at bay.

The fragrance will keep them safe and cool wool and contains 100% pure botanical essences of eucalyptus citriodora, vetiver, mint, cloves, lemongrass and cedar oil on a base of sandalwood fine dust. Hummingbird and contains no animal has not been tested on animals. How should you use? We recommend 1-2 bags per meter hanging rail wardrobe.

Moth deterrent strips Orphee protect and freshen your clothes and linens long moth repellent, which also will give your room a pleasant fragrance.

Some of our deterrents include our Colibri Natural Anti-Moth Hanging Sachet, suitable for wardrobes. Effective up to six months and renew a practical indicator so you do not remember that change every season. It will safely protect your clothes and fabrics from moths in cupboards and drawers.

Finally, for protection against moths food fight Zensect food moth traps are effective against: food, meal moths, flour, and India. There is no odour and it gives protection against the peace of mind.Watch how to avoid the problem of moths and measures to remove them if it's too late!